Using Ai Personal Assistant Bots For Business
AI personal assistant bots can simplify a range of business operations. From customer service to HR & recruitment, there are plenty of ways your company can benefit from using them.
Before you embark on creating your AI personal assistant, there are a few things to consider. For instance, voice-activated chatbots require more complex coding knowledge than those that operate through text input.
Customer Service
No matter the size of your business or corporation, Ai personal assistant bots can help reduce the workload on customer support teams and boost productivity. Furthermore, they facilitate communication between your company and customers.
AI bots can also work with automated triggers to provide various forms of customer service, such as pulling up data about specific customers or topics when requested by a team member. They're even capable of scheduling meetings and following up to confirm times with attendees.
Furthermore, many AI chatbots are capable of deflecting calls from high-value agents, freeing agents to focus on more important tickets and improving your customer service ROI. WestJet's Juliet chatbot can resolve 87% of customer inquiries without human intervention, decreasing the average handling time by 5X.
AI personal assistant bots can also assist in managing data, which is essential for any marketing strategy. They process vast sources of information by sorting it according to user intent and then developing a tailored marketing approach that engages your customers.
Employee Onboarding and Training
If you're in search of ways to streamline employee onboarding and training, AI personal assistant bots are a great option. Not only can they take over repetitive tasks, but it frees up your HR team so they can focus on creating an encouraging company culture and increasing employee engagement.
AI personal assistant bots can assist employees by answering their questions promptly and suggesting training to enhance job performance. This saves time and guarantees employees get the right support for their jobs as quickly as possible.
Chatbots can also be employed to answer HR-related questions for new hires before their first day at work. With training, these bots may be able to address common inquiries like how many days of leave an employee will receive, how to sign up for health insurance, or what their benefits will be.
Companies who invest the time into onboarding their employees and making them feel at ease before they begin working are much more likely to succeed in the long run. This is because engaged staff are dedicated to the business and more productive overall.
Human Resources Management
Utilizing AI personal assistant bots for business can free HR teams from repetitive, mundane, low-productivity administrative work and make space for more transformative activities that require their deep expertise and skillset. This frees them up to focus on strategy and human interaction, improving employee retention rates while increasing organizational productivity.
The potential applications of AI personal assistant bots in HR are endless, from internal communication to applicant management. However, there are several drawbacks that should be taken into consideration when utilizing a chatbot for HR purposes.
First and foremost, it's essential to select a practical use case and roll out the chatbot only to a select group or department. Doing this allows any potential issues to be identified early on and poor experiences avoided.
An Ai personal assistant can facilitate the onboarding process for new recruits by collecting pertinent information. It also offers feedback and ratings on performance goals and appraisal forms, making the review process more engaging and efficient.
Sales
When it comes to sales, AI personal assistant bots can help you stay in touch with your target buyers in an automated way. They collect shoppers' data and use this info for creating tailored recommendations and upsell opportunities.
AI personal assistants can reduce the need for customer support agents to handle repetitive calls and inquiries, freeing them up to focus on more important tasks. Furthermore, they are capable of quickly filing and categorising key customer experience data for future analysis.
Zendesk's answer bot can work alongside your agents to quickly handle incoming customer questions. It then transfers conversations onto a live agent when necessary.
Drift B2B chatbots can be implemented on websites to qualify leads without filling out forms and automatically book meetings for your sales team. They send personalized welcome messages and answer questions intelligently, helping build a positive customer relationship while increasing sales.
